UCaaS, Backup, Disaster Recovery, SaaS, VDI, DaaS, Cloud Computing, Colocation & Data Centers, Contact Center Cloud Solutions

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Unified Communications as a Service (UCaaS)


Communications is moving from premise based to cloud delivery at a rapid rate. The market for Hosted IP Telephone and Unified Communications is expected to reach $6 Billion by 2019; representing more than 27% increase from 2012. Improvements in VoIP technology and the availability of bandwidth are driving this growth.

  • Hosted PBX – Voice/Telephony; Mobility Integration
  • Hosted UC – Adds Messaging (email, voice mail and instant messaging)
  • Hosted UC&C – Adds conferencing (audio, video and web conferencing) – Adds integration with collaboration adoption
  • Hosted Contact Center – Adds Interactive Voice Response (IVR), Automated Call Distribution (ACD), Computer-Telephone Integration (CTI) and integration with other contact center applications such as CRM

Benefits include:

  • Reducing Capex spending/moving to Opex
  • Ease of Scalability
  • Remote and Mobile Workers need to be seamlessly connected
  • Advanced features
  • Minimizing risk of technology obsolescence
  • Enhancing business continuity and disaster recover plans
  • Reducing the burden on IT/Telecom Staff so they can focus on high priority business objectives

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Cloud Backup and Disaster Recovery


We live in the Age of Data, whether it’s email or complex database management, every function of a business can be impacted by a disaster making business continuity essential, not just a good idea.

  • Business continuity – Keep business running after a disaster
  • Disaster recovery – restore lost operations and systems
  • Data backup – replication and storage of applications and data

Benefits include:

  • Every minute of downtime equals lost business
  • More information than ever to avoid devastating consequences (email, CRM, financial records, etc.)
  • Loss of equipment – laptops, mobile devices, etc.
  • Avoid human mistakes; the era of on-premises only backup via tape or disk is out of date with cloud solutions readily available
  • Save money on IT Infrastructure
  • Adds a layer of resiliency
  • Fast restoration means fewer dollars lost due to disaster

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Hosted Security / Security as a Service (SaaS)


SaaS is an outsourcing model for security management to defend and protect your infrastructure and applications from being compromised or disrupted by the latest cyber threats.

  • Firewall Protection
  • Intrusion Detection and Prevention Systems
  • Anit-virus and Anti-spam filtering
  • Web and Content Filtering
  • Secure Remote Access
  • Security Threat Management
Benefits Include:
  • Maintain highly secure network connectivity
  • Identify and block intrusions and attacks on your network
  • Mitigate the risk of hackers, malware or other interruptions
  • Manage compliance requirements and avoid penalties
  • Lock down essential resources

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Virtual Desktop Infrastructure (VDI) and Desktop as a Service (DaaS)


Mobile and remote users are driving the demand to expand the physical limitations of a computer’s screen to a virtual workspace with a consistent user experience from any device, anywhere and anytime.

Virtual Desktop Infrastructure (VDI) allows the customer to own their equipment, requires some level of IT expertise while offering a high degree of personalization. Desktop as a Service (DaaS) offers customers no or low upfront cost, is a monthly subscription based service, doesn’t require vast IT resources or expertise and is highly scalable on demand. Flexibility and scalability are key drivers for DaaS.

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Cloud Computing


Cloud computer platforms are more commonly used today to replace local computers for many reasons but primarily because they use resources more efficiently than local servers. Business using local Information Technology (IT) must invest in the infrastructure to support computer systems at peak demand times vs. cloud platforms which are highly scalable and flexible to accommodate peak times without major Capex investment and lengthy install timeframes.

Cloud platforms provide security, availability, reliability, agility and energy efficiency.

Colocation and Data Centers


There is no shortage of state of the art colocation facilities to house computer hardware, whether businesses want to be located at their carriers colo facility or at a carrier-neutral facility for access to multiple providers. There are many factors to consider when choosing a data center:

  • Leasing vs. licensing space – leasing offers greater assurance that the space will not be unexpectedly taken back
  • Tier of service needed from Tier 1 (fewer services offered for lower budget/needs) to Tier 4 (high availability of power, cooling, server access and greater security)
  • Location is key as many businesses need easy access from airports while in a climate/disaster neutral area.
  • Staffing for remote hands or other tasks that may be needed including tours, meeting facilities, etc.
  • Security safeguards and backup systems are critical for many businesses who rely on an third party to protect their servers
  • Power limitations and how efficiently power is utilized
  • Accessibility to major network providers and connectivity

Contact Center


Cloud based contact center management offers clients the ability to efficiently manage resources across geographies and time zones, to automate and optimize scheduling and get maximum productivity while delivering outstanding customer experiences. With cloud based flexibility, clients can quickly build their contact center, fully integrate with their existing infrastructure and bring key staff and data together on the same platform.

  • 100% cloud based administration, many with mobile portals for easy management
  • Infinite scalability
  • PCI, HIPAA & SOX compliance
  • Automate workflow, manage inbound or outbound campaigns
  • Little to zero upfront expense
  • State of the art technology with easy scalability
  • Third party platform integration for email, CRM, etc.
  • No IT expertise required to implement and maintain

More Information:

Cloud Products & Services

Sean Drinkwater
Director of Cloud Services
dir: 877.919.6400 .208
fax: 949.258.5822
cell: 949.400.8851
sean@asgusa.net

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